Conduct Summary and Low-Priority FAQ

Q. What is a Conduct Summary?

It tells you how many abandons, reports, and commends you received in your past 25 games.

Q. Why did you add Conduct Summaries?

To better communicate with players how their behavior is affecting others. For most players, this means giving confirmation that they're doing great and encouragement to keep it up.

For disruptive players, this means letting them know how many reports they are receiving. Hopefully, this will correct two common misconceptions:

  • Many disruptive players don't realize how far their behavior is out of step with the rest of the community. The Conduct Summary displays the percentile of your report rate, so you can compare it with the rest of community.
  • Many players who receive low-priority penalties due to excessive reports underestimate how many reports they are receiving and how many it takes to get a penalty. For these players, the system feels like a minefield: just one match where your teammates gang up on you for playing poorly or picking a hero they don't approve of, and you're in low priority.
Q. How often do I get a new Conduct Summary?

We'll update your Conduct Summary every 10 games, or immediately if you receive a low-priority penalty.

Q. If I receive a low-priority penalty, will the Conduct Summary only show the games that contributed to that penalty?

No, the Conduct Summary will always show the last 25 games. There might have been some events in matches not included in the Conduct Summary that contributed towards the penalty, and there might have been matches in the window that were not relevant to the penalty, especially if the scorecard includes activity that contributed to a previous low-priority penalty. The purpose of the report is to give you a general idea of how your behavior is affecting others, not to pinpoint the threshold where penalties kick in.

Q. My report count shows as "<3". What does that mean?

You received 0, 1, or 2 reports. You're doing great, keep it up!

Q. How can I tell if I had a perfect run with no reports?

You can't. We know that some players file unfair reports that add noise to the system. We've designed our system with the existence of this noise in mind, and we want to make sure players don't get distracted by it.

Q. I had a bad game and a party of four reported me just to be mean. Now I'm in low priority. How is that fair?

It's true, sometimes players file reports to be mean, and sometimes players in a party gang up on outsiders. We've kept these problems in mind when designing our system. We only assess a low-priority penalty when a pattern of disruptive behavior is established by reports from multiple parties over multiple matches. The Conduct Summary shows the number of matches in which you were reported, the number of distinct parties (including parties of 1) that reported you, and the total number of reports.

Q. I was disconnected due to circumstances beyond my control and was flagged as abandoning the match. Now I'm in low priority. How is that fair?

We know this happens, and we've built some grace to accommodate occasional failures. A single abandon will not put you into low priority.

It's incredibly frustrating to be punished for something outside of your control. Our current design is the result of two considerations. First, we need to be fair to the other nine players in the game, whose game was ruined, regardless of the cause. Second, it's extremely difficult to reliably determine whether you disconnected intentionally or not. We wish we could treat unintentional disconnections differently than intentional ones, but unfortunately the result of such a policy would be that players who wanted to leave a game would unplug their network cable instead of clicking the leave game button.